Sky Q Customers Offered Free Gift After Major TV Outage
On May 15, 2025, Sky Q customers across the UK experienced a significant service disruption, leaving many unable to access television services for several hours. The outage, which began around 10:30 PM, affected over 60,000 users, with numerous reports of Sky Q boxes entering standby mode and difficulties in restoring service even after restarting devices.
In response to the widespread frustration, Sky has extended an apology by offering affected customers a complimentary movie through the Sky Store. The gesture aims to compensate for the inconvenience caused during the unexpected downtime. Customers have received emails detailing how to claim their free movie, with many expressing appreciation for the offer on social media platforms.
To address any lingering technical issues, Sky has advised users to perform a simple reset: unplugging the Sky Q box from the mains, waiting 30 seconds, and then plugging it back in. For those with mini boxes, rebooting the main box is also necessary. This step has been effective in resolving residual problems for many users.
While the free movie offer has been well-received, some customers have inquired about further compensation. It’s important to note that Ofcom’s automatic compensation scheme applies only to broadband and landline services, not TV outages. Therefore, Sky Q customers seeking additional remedies are encouraged to contact Sky directly to discuss their concerns.
In addition to the compensation, Sky has highlighted several useful features for Sky Q users:
- Find Your Lost Remote: Press the Sky Q logo on the front of your TV box to trigger your remote’s built-in ringer, helping you locate it quickly.
- Search Movies by Quotes: Use voice control to search for movies by quoting memorable lines, making it easier to find your favorite films.
- Recover Deleted Recordings: Navigate to Recordings > Manage > Deleted, and select ‘Undelete’ to restore accidentally deleted content.
Furthermore, football enthusiasts can enjoy all three UEFA finals live on Discovery+ Basic at no extra cost. This includes the UEFA Conference League final between Chelsea and Real Betis on May 28, and the UEFA Champions League final featuring Inter Milan and PSG on May 31.
Sky’s prompt response and added benefits aim to restore customer confidence and enhance the viewing experience following the recent service disruption.
